1. Brand Campaign Cancellation
Brands can cancel or pause active campaigns at any time from the Campaign dashboard. However, funds already committed to ongoing clicks, impressions, or creator task allocations cannot be refunded. Remaining unallocated campaign budget will be released to the brand's ledger wallet balance.
2. Promoter and Creator Assignments
If a promoter or creator decides to cancel their assignment on an approved campaign, they must notify the brand through the platform workspace. Any completed tasks submitted prior to cancellation will be reviewed and paid out if they meet the criteria.
3. Subscription Fees and Add-ons
If you subscribe to premium agency tools or partner add-ons on Zerix Bazar, you may cancel your subscription at any time. The cancellation will take effect at the end of the current billing cycle, and no pro-rata refunds will be provided for partial months.
4. Fraudulent Behavior & Force Majeure
We reserve the right to suspend or cancel any campaign, application, or promoter access immediately if fraudulent activity, bot clicks, or lead spoofing is detected. Ledger balances associated with fraudulent behavior will be frozen.
Need billing assistance?
Our finance and campaign support teams are here to help resolve any billing or budget questions.
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